Privacy policy
How we use data obtained from the website and our commitment to the principles of the the Privacy Act 1998 (Cth) and the Privacy Act 2020 (NZ) and the general law intended to protect your privacy, as amended from time to time.
When you use our services, you trust us with your information. This Privacy Policy is here to help you understand what data we collect, why we collect it, and what we do with it. As you use our services we want you to be clear how we are using information and the ways in which you can protect your privacy. This is important and we hope you take to time to read it carefully.
INFORMATION COLLECTION, USE AND SHARING
We (Godolphin Australia Pty A.C.N. 093 921 021 (“Godolphin”)) are the sole owners of the information collected on this website aus-shop.godolphin.com. We only have access to/collect personal information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your personal information provided by you to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfil your request, e.g., to order third-party services.
Other than for specific purposes as agreed with the user, the information that is collected through this site is non-personal in nature, unless stated otherwise, and used for analysis purposes only. There is no facility on the website which enables a ‘viewer’ to physically opt-in to receiving marketing materials therefore we are not able to market to anyone based upon their actions on the website as there is no auditable trail showing that a person has manually/explicitly given their permission for future marketing materials to be sent.
HOW AND WHY WE USE USER-GENERATED DATA
Information gathered through this website will be held in a database (at our website hosting contractor’s premises) and be used periodically to assess the success of the website and the actions generated from the levels of traffic generated using Google Analytics or other similar technology.
Information gathered through the website is only held as server ‘log file’ which does not store any personal information other than IP address – the data consists of details of what resources were accessed (pages viewed etc.) and times/dates of access.
When you access a page from the site’s web server, the server automatically collects some information about your system; including your IP address. Godolphin collects the minimum information necessary to ensure our service works. We do not currently provide or share your information with other third parties.
- We use cookies and similar technologies on our Website to improve your customer experience. Some cookies are necessary so you should not disable these if you want to be able to use all the features of our Website. You can disable other cookies, but this may affect your customer experience.
- We rely on the use of personal data to carry out market research and development, and to improve our information technology systems (including security) and our product range, and services. This allows us to serve you better as a customer.
- Helping to develop and improve our product range, services, information technology systems, know-how and the way we communicate with you.
COOKIES
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies Necessary for the Functioning of the Store
| Name | Function | Duration |
|---|---|---|
| _ab | Used in connection with access to admin. | 2y |
| _secure_session_id | Used in connection with navigation through a storefront. | 24h |
| _shopify_country | Used in connection with checkout. | session |
| _shopify_m | Used for managing customer privacy settings. | 1y |
| _shopify_tm | Used for managing customer privacy settings. | 30min |
| _shopify_tw | Used for managing customer privacy settings. | 2w |
| _storefront_u | Used to facilitate updating customer account information. | 1min |
| _tracking_consent | Tracking preferences. | 1y |
| c | Used in connection with checkout. | 1y |
| cart | Used in connection with shopping cart. | 2w |
| cart_currency | Used in connection with shopping cart. | 2w |
| cart_sig | Used in connection with checkout. | 2w |
| cart_ts | Used in connection with checkout. | 2w |
| cart_ver | Used in connection with shopping cart. | 2w |
| checkout | Used in connection with checkout. | 4w |
| checkout_token | Used in connection with checkout. | 1y |
| dynamic_checkout_shown_on_cart | Used in connection with checkout. | 30min |
| hide_shopify_pay_for_checkout | Used in connection with checkout. | session |
| keep_alive | Used in connection with buyer localization. | 2w |
| master_device_id | Used in connection with merchant login. | 2y |
| previous_step | Used in connection with checkout. | 1y |
| remember_me | Used in connection with checkout. | 1y |
| secure_customer_sig | Used in connection with customer login. | 20y |
| shopify_pay | Used in connection with checkout. | 1y |
| shopify_pay_redirect | Used in connection with checkout. | 30 minutes, 3w or 1y depending on value |
| storefront_digest | Used in connection with customer login. | 2y |
| tracked_start_checkout | Used in connection with checkout. | 1y |
| checkout_one_experiment | Used in connection with checkout. | session |
| checkout_session_lookup | Used in connection with checkout. | 3w |
| checkout_session_token_<<token>> | Used in connection with checkout. | 3w |
| identity-state | Used in connection with customer authentication. | 24h |
| identity-state-<<token>> | Used in connection with customer authentication. | 24h |
| identity_customer_account_number | Used in connection with customer authentication. | 12w |
Reporting and Analytics
| Name | Function | Duration |
|---|---|---|
| _landing_page | Track landing pages. | 2w |
| _orig_referrer | Track landing pages. | 2w |
| _s | Shopify analytics. | 30min |
| _shopify_d | Shopify analytics. | session |
| _shopify_s | Shopify analytics. | 30min |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_y | Shopify analytics. | 1y |
| _y | Shopify analytics. | 1y |
| _shopify_evids | Shopify analytics. | session |
| _shopify_ga | Shopify and Google Analytics. | session |
| customer_auth_provider | Shopify analytics. | session |
| customer_auth_session_created_at | Shopify analytics. | session |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
DO NOT TRACK
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
ONLINE ENQUIRY FORM
Godolphin ask for personal information from the user on our enquiry form. Information gathered through this form via email will be held in a database at our offices and may be used periodically to assist in the various marketing activities of Godolphin. A data retention policy re: keeping emails is in operation to ensure compliance with Applicable Laws. We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. We do not currently provide or share your information with other third parties.
LINKS
This Website may contain links to other sites. Please be aware that we, Godolphin are not responsible for the privacy practices of such other sites. This privacy statement applies solely to information collected by this website.
SHARING YOUR PERSONAL DATA WITH SERVICE PROVIDERS
We work with carefully selected Service Providers that carry out certain functions on our behalf. These include, for example, companies that help us with technology services, combining data, processing payments and delivering orders. We only share personal data that enable our Service Providers to provide their services.
We do not share any of your personal data with any third party for marketing purposes.
HOW WE PROTECT YOUR DATA
Godolphin makes every effort to put in place suitable precautions to safeguard the security and privacy of personal data, and to prevent it from being altered, corrupted, destroyed or accessed by unauthorised third parties.
However, Godolphin does not control each and every risk related to the use of the internet, and therefore warns the site users of the potential risks involved in the functioning and use of the internet. The Site may include links to other web sites or other internet sources. As Godolphin cannot control these websites and external sources, Godolphin cannot be held responsible for the provision or display of these websites and external sources, and may not be held liable for the content, advertising, products, services or any other material available on or from these web sites or external sources.
MEANINGS
For the purposes of understanding this Privacy Policy, capitalised terms have the following meanings:
- “Applicable Laws” means the Privacy Act 1998 (Cth), the Privacy Act 2020 (NZ) and their respective subsidiary legislations and regulations, as amended from time to time;
- "Apps" means our mobile app on iOS and Android and any other app we may own or operate from time to time;
- “Personal Data” means any data, whether true or not, which is (a) about an individual who can be reasonably identified (i) from that data; or (ii) from that data and other information to which we have or are likely to have access and would include data in our records as may be updated from time to time, or (b) defined as “personal data” or “personal information” under any Applicable Laws;
- “Platforms” means collectively GODOLPHIN’s Apps, Social Media and Websites, and any other websites or applications which we may own or operate from time to time;
- “Social Media” means GODOLPHIN’s pages and accounts on third-party social media platforms such as Instagram, Facebook, Twitter and Pinterest;
- “GODOLPHIN, we, us, or our” means Internet Godolphin Australia Pty A.C.N. 093 921 021, and includes any subsidiary entities in existence from time to time; and
- “Website” means the GODOLPHIN website and associated services accessed at the following addresses https://www.godolphin.com/aus-shop.godolphin.com
YOUR RIGHTS
Our customers have the right to access, correct and delete personal data relating to them, and to object to the processing of such data, at any time.
If you would like a copy of the personal data we hold about you, please write to:
Data Protection Officer – Godolphin Australia Pty A.C.N. 093 921 021
401 Rouchel Road, Aberdeen NSW 2336
You can also email us at au-privacyofficer@godolphin.com
We want to make sure that the personal data we hold about you is accurate and up to date. If any of the details are incorrect, please amend these details by logging into your online account or alternatively contact us and will amend them.
Emails and letters should clearly state that you are making a privacy-related, query, request or complaint in the subject line to ensure the matter is dealt with expediently. We will strive to deal with any query, request or complaint promptly and fairly. You can find more information about privacy and the protection of your Personal Data on the website of the OAIC at https://www.oaic.gov.au/.
GOVERNING LAW
This Privacy Policy and your use of this website shall be governed in all respects by the laws of Australia.
UPDATES ON DATA PROTECTION POLICY
As part of our efforts to ensure that we properly manage, protect and process your Personal Data, we will be reviewing our policies, procedures and processes from time to time. In this regard, Godolphin may update this Privacy Policy to ensure that it is consistent with industry trends and any changes in legal or regulatory requirements at our discretion.
Subject to your rights at law, you agree to be bound by the prevailing terms of the Privacy Policy on our Website, any updates to which will be posted on our Website By continuing to use our Platforms and/or services after the Privacy Policy has been amended, you hereby agree to be bound by the terms of such amended Privacy Policy. If you do not agree with the terms of this Privacy Policy, as it may be amended from time to time, in whole or part, you must terminate your use of the website. You are encouraged to visit the above Website regularly to ensure that you are well-informed of our latest policies in relation to Personal Data protection.